We want to insure proper delivery of your new Bunk bed so that there is no damage or issues. Bunk beds are shipped by freight truck on a pallet and will not be delivered by a standard package service. Each bed is cardboard boxed and the pallet is wrapped and strapped to ensure safe arrival. Please note larger orders will have a separate carton for items such as adapter sets and rails.
It is necessary to inspect the items upon delivery for visible damage prior to signing the Bill of lading (BOL). Any visible damage on the pallet or any that can be seen on the packaging/ wrapping must be noted in writing on the BOL. Please note that Army Navy Outdoors, the manufacture and the freight company can not be held responsible for any damage once the driver has left the delivery location.
Each BOL is noted with the number of pallets and pieces (box count). You MUST verify both the pallet and box count. If the number the number of shipping units received is less than indicated on the BOL you have the right to make the change.
Thank you again and please contact us if you have any questions. We want you to enjoy your new purchase. In the event of any damages or issues please contact us immediately after noting the BOL and we will work to have it corrected.
1. You must inspect the pallet / shipment for any visible signs of damage.
2. You must verify the pallet count and number of boxes if noted on the BOL. Each shipment for example will state for instance 1 pallet 6 boxes
3. Any visible damage to the outside of the pallet, boxes or shrink wrap must be noted on both yours and the freight companies BOL prior the driver leaving.
4. Contact us immediately with images of any issues.